Frequently Asked Questions

dharsi is a technology advisory and AI solutions company based in Dubai. We help enterprises make confident decisions around cybersecurity, cloud architecture, AI adoption, governance, risk, and compliance - and we deliver through a trusted ecosystem of specialist partners.

We work primarily with mid-to-large enterprises in financial services, regulated industries, and government entities across the UAE, GCC, and Africa. Our clients are typically enterprises navigating complex technology decisions where governance, security, and compliance are non-negotiable.

Both. We provide executive-led advisory services across cybersecurity, cloud, governance, and AI readiness. We also build and deliver AI products - dharsi Recon, dharsi Warden, dharsi Hive, and dharsi LiteraAI - each designed to solve specific operational challenges in regulated environments.

dharsi is headquartered in Dubai, operating from Meydan Free Zone. We serve clients across the UAE, GCC, and Africa through a combination of on-ground advisory and remote delivery.

dharsi is led by Dr. Haroun Dharsey, a technology executive with over 30 years of enterprise experience spanning banking, cybersecurity, and digital transformation. Dr. Dharsey has led two major bank transformations and currently serves as Chairman of the IT Committee at the UAE Banking Federation.

We operate through an executive-led advisory model supported by a curated partner ecosystem. This means you get senior-level guidance from day one, with specialist delivery partners brought in for implementation, testing, development, and certification support - all governed and accountable to dharsi.

The best starting point is a discovery call. You can reach us at info@dharsi.ai or through the contact form on our website.

Recon is an automated transaction matching and reconciliation platform built for any team that needs to match, validate, and reconcile data across systems. It uses a robust rules-driven engine alongside AI-assisted intelligence to reduce manual effort, increase accuracy, and deliver audit-ready results at scale.

No. While financial reconciliation is a common use case, Recon supports any type of data reconciliation - including intercompany and ledger reconciliation, operational data matching, and high-volume transaction processing across any industry.

Recon accepts and processes data from multiple sources, then verifies, standardises, and matches it using a configurable rules engine. The platform supports one-to-one, one-to-many, and many-to-one matching, as well as tolerance-based reconciliation.

Yes. Auditability is a core design principle. Every step in the reconciliation process is fully traceable, with in-built audit evidence on each match, exception, and approval.

Recon is built with configurable workflows that business teams can own directly. Rules, matching logic, and exception handling can be set up and adjusted by operational users without relying on IT for every change.

Unmatched transactions are flagged automatically and routed through a structured exception management workflow. Teams can review, resolve manually where needed, and maintain full audit control throughout the process.

Yes. You can request a demo through our website or by contacting us at info@dharsi.ai.

Warden is a governance, risk, compliance, and audit platform that brings all four functions into a single operating system. Instead of managing silos, teams work from one shared source of truth - with real-time visibility, clear ownership, and continuous evidence collection.

Warden includes five core modules: Policy and Control Library, Compliance Management, Audit Management, Third-Party Risk Management, and Dashboards and Reporting.

Spreadsheets create blind spots, version control issues, and audit fatigue. Warden replaces fragmented tools with systematic workflows, automated reminders, continuous evidence collection, and role-based dashboards.

Yes. Warden is built to support structures for ISO 27001, ISO 22301, and internal governance frameworks. The platform enables control mapping across ISO, internal, and regulatory requirements.

Companies operating in regulated industries, enterprises preparing for ISO or internal audits, risk, compliance, and audit teams seeking a single unified platform, and businesses in the UAE and GCC.

Yes. Leadership and board members get real-time dashboards, while operational teams work within structured workflows with clear ownership and automated reminders.

Yes. Contact us at info@dharsi.ai or through our website to schedule a walkthrough.

Hive is our AI agents platform for automating outreach, customer support, and internal operations. Every agent is built on a foundation of security and compliance, integrates with your existing workflows, and operates under strict governance and access controls.

We offer three categories: Outbound and Growth agents for sales and marketing automation, Internal Operations agents for policy queries and employee self-service, and Customer Support agents for tier-one query deflection and multilingual support.

Yes. Security and governance are built in by design. Every agent operates with approval workflows for sensitive actions, role-based permissions, controlled data access, and continuous behaviour monitoring.

Yes. Hive supports multilingual deployment, which is particularly valuable for enterprises operating across the UAE, GCC, and international markets.

Yes. Natural escalation is built into every deployment. When a query exceeds the agent's scope or requires human judgement, it escalates seamlessly based on predefined rules.

Yes. Deployment pathways are aligned to ISO 27001 and ISO 42001, making Hive suitable for regulated and governance-sensitive environments.

Tell us what you want to automate. Reach out at info@dharsi.ai.

We follow a four-step process: identify the workflow, design the agent with controlled intelligence, deploy securely within a governed environment, then measure and improve using performance metrics.

LiteraAI is our AI literacy and responsible AI enablement service. We help enterprises build internal AI understanding - from board level to operational teams - so they can adopt AI with confidence, clarity, and accountability.

LiteraAI is designed for leadership teams evaluating AI strategy, enterprises preparing for AI adoption, regulated industries requiring AI explainability and accountability, and teams that need to understand AI capabilities and limitations before committing to implementation.

Depending on your needs, it can include AI literacy programmes tailored to different organisational levels, responsible AI framework design, AI governance and readiness assessments, and UAE-centred content aligned to local regulatory requirements and regional adoption priorities.

Both. Our AI literacy programmes build practical understanding across your organisation, while our responsible AI and governance services provide the frameworks and policies needed to adopt AI safely. The goal is capability, not just awareness.

Yes. For enterprises operating in the Middle East, we deliver UAE-centred AI literacy programmes aligned to local regulatory requirements and regional adoption priorities. We also align our responsible AI frameworks with global best practices adapted for the region.

Enterprises typically see stronger internal alignment on AI strategy, reduced adoption risk, clearer governance around AI usage, and teams that can evaluate AI opportunities and limitations with confidence rather than hype.

We specialise in ISO 27001 (information security management) and ISO 42001 (AI management systems). These are the standards most relevant to our client base in financial services and regulated industries.

No. We are an enablement and implementation partner, not a certification body. We help you prepare for, implement, and maintain ISO standards - then support you through the certification audit conducted by an accredited third-party auditor.

Our approach follows four phases: advisory and gap assessment, implementation and enablement, certification and audit support, and post-certification continuous compliance.

Timelines depend on your organisation's size, complexity, and current maturity. A focused ISO 27001 implementation for a mid-sized organisation typically takes three to six months from gap assessment to certification readiness.

Yes. Post-certification support is a core part of our service. ISO is an ongoing commitment, not a one-time project. We help with surveillance audit preparation, continuous compliance monitoring, and management system improvements as your organisation evolves.

Enterprises in regulated industries seeking formal certification, companies preparing for ISO or internal audits, risk, compliance, and audit teams looking to strengthen governance, and businesses in the UAE and GCC seeking alignment with internationally recognised frameworks.

Implementation Support provides end-to-end delivery including cloud architecture design and deployment, security controls implementation, system integrations, governance framework setup, and reporting infrastructure - all aligned to your business objectives.

Both. We deliver hands-on implementation directly or through our trusted partner ecosystem, depending on the scope and specialisation required. Every engagement is governed and accountable to dharsi regardless of the delivery model.

Advisory helps you decide what to do. Implementation Support helps you get it done. We take the strategy, architecture, and roadmap and turn it into working infrastructure, controls, and systems - with governance, accountability, and long-term operational value built in.

We work across cloud platforms, cybersecurity tooling, identity and access management, GRC platforms, data governance frameworks, and integration middleware. The specific technology stack depends on your environment, requirements, and existing investments.

Yes. We can step into existing programmes to provide governance oversight, technical guidance, or hands-on delivery support.

Confident, defensible technology decisions. Reduced delivery, security, and compliance risk. Clear alignment between business goals and technology execution. And stronger governance across complex technology environments.